Building Trust Through Compliance: Parmazip's Commitment to PHIPA Standards
Your health is personal. So is your data.
At Parmazip, we know trust is the foundation of any healthcare relationship, especially in virtual care. That's why we're proud to announce that Parmazip is now fully aligned with Ontario's Personal Health Information Protection Act (PHIPA) following a comprehensive internal review and self-attestation. A third-party verification will follow in the next rollout phase, ensuring independent validation of our safeguards.
As telepharmacy expands in Ontario, protecting your personal health information (PHI) is more than a legal requirement; it's our ethical responsibility.
What Is PHIPA, and Why Does It Matter?
PHIPA governs how healthcare providers in Ontario collect, use, and disclose your personal health information. For a telepharmacy platform like Parmazip, compliance ensures that your virtual consultation is protected with the same rigour as in-person visits to your local pharmacy.
What Data Do We Handle? 💾
Parmazip's system processes and stores critical patient information, including:
- Clinical assessments and personalized prescriptions
- Secure video consultation recordings
- User profiles and contact details
- Optional pharmacist documentation via our integrated MAPflow tool, also built with privacy-by-design principles
Our Dual Approach to Privacy: PHIPA and HIPAA 🛡️
Before launching in Ontario, Parmazip designed its infrastructure to meet HIPAA (U.S. standard) requirements. Now, we've gone further, tailoring our platform to meet or exceed PHIPA standards in areas like:
- Data storage on Canadian servers to ensure residency
- Consent and access rights built for Ontario law
- Patient access to view, download, or delete personal data
This dual compliance approach reinforces our commitment to protecting patient information no matter where you're located.
Our Security Infrastructure 🔐
Parmazip uses industry-best practices to protect your data, including:
- End-to-end encryption for all chat, video, and clinical notes
- Multi-factor authentication (MFA) for all users
- Comprehensive audit logs to monitor access and protect against misuse
- Strict user controls to ensure only authorized individuals can view PHI
Informed Consent and User Control 👤
Before using Parmazip, you'll be asked to review and accept our Terms of Use, Privacy Policy, and Consent Form. You can manage your data through your account settings, including options to:
- Review or update personal details
- Download your health records
- Request deletion of your data
- This puts you — not just the technology — in control.
Education & Transparency 📖
We believe privacy isn't just a setting, it's a conversation. That's why we're building in-app educational resources and regular blog content to help you understand:
- What PHIPA protects
- How your data is used
- What rights you have as a patient
Parmazip's compliance with both PHIPA and HIPAA means our platform meets some of the strictest health data standards in North America.
We're building more than just a telepharmacy service – we're building a relationship of trust.
Have questions about your data or want to know more? Explore our Privacy Policy and Terms of Use, or reach out to our support team — we're here to help.